FAQs
Below FAQ are some common concerns of our clients, if you have other questions, please just send it to service@pinkqueen.com
We will send out your parcel as a "gift" and mark the value in low, but we can't promise no sales tax.
We have chosen the best e-commerce service in the industry, and guarantee secure payment processing. Keep in mind that we ensure 100% payment security.
There are different ways you can choose to pay at our webiste. You can choose paypal,credit card and others. More ways you can find follow this link:"How to Pay"
We just do the business on line.
For every category we do offer a size chart or specific size description at the product page, please measure carefully before you buy.
Yes you can but you have to inform us before your item is shipped. Please note we can't do the exchange once we have shipped your order.
Different shippping method will cause different delivery time. But you can find more follow this link: "Shipping Policy"
If you are not satisfied with your purchase and want to return them back, please contact our customer service first. After we receive the parcel you send back, we will refund the item amount to you. For more return policies, you can click this link: "Return & Exchange"
For your order please contact email: service@pinkqueen.com
For cooperation please contact email: marketing@pinkqueen.com
If you have received a defective product or we have sent the wrong product, please contact our customer service team at service@pinkqueen.com with your order number and a photo of the product you have received.
Once your order is shipped, you will receive a confirmation email. The email consists of order reference number, receipt and shipment tracking number, you can track your order in "Track your order".
Unable to find satisfactory answers ?
Contact Support
