PinkQueen strives to provide a pleasurable shopping experience and superior customer service to all of our customers. If for any reason you are not satisfied with the item you received, we are here to help you!
We accept returns or exchanges postmarked within 30 days of the original purchase date.
Please contact us at firstname.lastname@example.org and describe the issues in detail, including the return reason, along with your order number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.
*If our company is shipping the wrong item/ size, we will allow a return to our warehouse for a refund or an exchange. Once we receive the item, we will refund in full the original product price and its shipping or resend a replacement at our expense.
*If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable. For free shipping orders, we will deduct the original shipping fee.
*Some products may have a little difference caused by light，shooting angle and different displays. Please be subject to final products. In case of return due to this situation, the customer will be responsible for the return shipping fee.
Items must be returned unworn, unwashed, undamaged with all original tags attached.
Items must be accompanied by our Return Form (Please contact our customer service team to get it)
We offer full refund if the order is cancelled within 24 hours of your purchase. You should contact us at email@example.com immediately once you decide to cancel the order.
For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee of total price other than freight.（The reason for charging this fee is that we have to pay the cost of goods preparation and packaging, please understand.)