Q：Will I have to pay sales tax?

A：We will send out your parcel as a "gift" and mark the value in low, but we can't promise no sales tax.

Q : May I know whether you are safe?

A：We have chosen the best e-commerce service in the industry, and guarantee secure payment processing. Keep in mind that we ensure 100% payment security.

Q : How can I do the payment?

A：There are different ways you can choose to pay at our webiste. You can choose paypal,credit card and others. More ways you can find in"How to Pay" in the footer menu

Q : Do you have a physical store?

A：We just do the business on line.

Q : How can I choose my size?

A：For every category we do offer a size chart or specific size description at the bottom of the page, please measure carefully before you buy.Or you can check "Size Chart" in the footer menu

Q : Can I exchange my item, size or shipping address?

A：Yes you can but you have to inform us before your item is shipped. Please note we can't do the exchange once we have shipped your order.

Q : How fast can I get my order?

A：Different shippping method will cause different delivery time. But you can find more in "Shipping Policy" in the footer menu

Q : Can I return my item?

A：If you are not satisfied with your purchase and want to return them back, please contact our customer service first. After we receive the parcel you send back, we will refund the item amount to you. For more return policies, you can click "Return & Exchange" in the footer menu

Q : How to contact you?

A：For your order please contact email: service@pinkqueen.com

For cooperation please contact email: marketing@pinkqueen.com

Please buy Halloween Products early to ensure timely international delivery.
Free shipping for orders over $69
Free express shipping for orders over $129
Order processing time:1-3 business days.
（Tips:It may take 1 week if the item is out of stock for a hot sale）
Standard Delivery:10-15 business days.
Express Delivery:5-7 business days.
Receiving Time=Processing Time+Shipping Time

We offer full refund if the order is cancelled within 24 hours of your purchase. You should contact us at service@pinkqueen.com immediately once you decide to cancel the order.
For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will not accept order cancellation request if the orders have been shipped. 

Read More Return Policy