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RETURN & EXCHANGE



PinkQueen strives to provide a pleasurable shopping experience and superior customer service. If for any reason you are not satisfied with your order, we gladly accept returns of items in new/unused condition with original packaging.

Please contact us at Service@pinkqueen.com prior to return/exchange.

If you are not satisfied with our products (Not Quality Problem), we gladly accept returns within 60 days of receipt for most items in new condition. And shipping cost is non-refundable unless the item is found to be faulty or damaged due to our fault.

The following criteria must be met in order to be eligible for a refund.

    ·    Returns must be post marked within 60 days of the original order date.

    ·    Item(s) being returned must be new, unused and in their original packaging with all accessories.

    ·    Item(s) must be accompanied by our Return Form (Please contact our customer service to get it).

    ·    Item(s) must be returned to us via a traceable shipping method with a delivery confirmation with all shipping costs pre-paid.


Please contact our customer support for refund assistance.




 






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