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FAQ


Q:Will I have to pay sales tax?
A:We will send out your parcel as a "gift"  and mark the value in low, but we can't promise no sales tax.

Q : May I know whether you are safe?
A:We have chosen the best e-commerce service in the industry, and guarantee secure payment processing. Keep in mind that we ensure 100% payment security.

Q : How can I do the payment?
A:There are different ways you can choose to pay at our webiste. You can choose paypal,credit card and others. More ways you can find follow this link :http://www.pinkqueen.com/HOW-TO-PAY-i82.html . 

Q : Do you have a physical store?
A:We just do the business on line.

Q : How can I choose my size?

A:For every category we do offer a size chart or specific size description at the bottom of the page, please measure carefully before you buy.Or you can check this link: http://www.pinkqueen.com/page/33.html


Q : What's your newest items?
A : You can pay attention to this link:  http://www.pinkqueen.com/h-dailynew-list.html
 
Q : Can I exchange my item, size or shipping address?
A:Yes you can but you have to inform us before your item is shipped. Please note we can't do the exchange once we have shipped your order.

Q : How fast can I get my order?
A:Different shippping method will cause different delivery time. But you can find more follow this link: http://www.pinkqueen.com/page/70.html

Q : Can I return my item?
A:If you are not satisfied with your purchase and want to return them back, please contact our customer service first. But you need to pay for the return shipping fee. About return policy you can click this link : http://www.pinkqueen.com/page/72.html


Q : How to contact you?
A:For your order please contact email :  service@pinkqueen.com
      For cooperation please contact email :  service@pinkqueen.com
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